Customer Care

The commissioning phase is particularly critical for good on-going customer relations. Our clients matter to us. We maintain our high standard of planning, attention to detail, and quality processes in this final phase. Our priority issue with implementation is to ensure that clients have minimum disruption to business. As much as possible, we endeavour to fit the implementation around business as usual.

Change Management Strategy

Progmatics negotiates change management strategies to ensure that the software roll-out causes minimal disruption to clients' business. Tightly planned and well-executed, the Change Management Plan enables us to anticipate and plan contingencies for problematic situations. To cater for the inevitable teething problems, components of the Change Management Plan invariably include Acceptance Testing Support and Implementation Support to cater for the inevitable teething problems.

Migration strategy from old systems to new

Progmatics places great importance on transition strategies for migrating from old to new systems. We negotiate all planning, and work closely with IT staff in implementation procedures. In this way, the business need is always at the forefront.

Training for business processes & IT solution

Progmatics trains end-users the full complement of new business-process competencies and the new system functionality before migrating from the old systems. End-users can operate the new system effectively and efficiently.

Timely Software Support and Maintenance

Progmatics software needs little support. The software we install is fully tested and free of critical errors before installation. However, when customers want advice, need system enhancements, or simply need help, we respond in a timely fashion. In "systems critical" situations, we develop contingency plans. Some of our systems are over 15 years old and we continue to develop on-going improvements.

© 2002-2007 Copyright - Progmatics Pty Ltd. All rights reserved.